Your questions, answered
Welcome to the FACT FAQ page! Here, you'll find answers to the most common questions about our hauling, moving, freight, and repair services. We believe in clear communication and transparent service, so we've covered everything from how we operate to our pricing and availability. If you don't find what you're looking for, please don't hesitate to contact us!
Frequently asked questions
We've compiled a comprehensive list of questions our customers often ask. Browse through the sections below to learn more about our services, scheduling, pricing, and commitment to your satisfaction. At FACT, we're dedicated to providing straightforward answers and reliable service.
Do you offer emergency or last-minute service?
Yes, when possible. Contact us as soon as you can and we’ll do our best to help.
What areas do you serve?
We serve all regions of the Midwest, and the surrounding areas. If you’re unsure whether we cover your location, just ask.
What are your hours?
Hours may vary depending on job needs. Contact us to confirm availability.
How do you price jobs?
Pricing is based on the type of job, time, labor, and equipment required. We provide clear pricing before work begins.
Do you provide estimates?
Yes. We offer upfront estimates whenever possible so there are no surprises.
Are there hidden fees?
No. We believe in honest pricing and clear communication.
What forms of payment do you accept?
Payment options will be discussed when scheduling your job.
Are you insured?
Yes, we take safety and responsibility seriously.
Who will be coming to my home or business?
Our trusted team members — we treat your property with care and respect.
What if something gets damaged?
We communicate openly and address any issues professionally.
Do you clean up after the job?
Yes. We leave your space clean and orderly once the job is complete.
What if plans change during the job?
We’re flexible. If something changes, we’ll communicate and adjust when possible.
What if you’re running late?
We believe in clear communication and will keep you informed.
What if I’m not satisfied with the work?
Your satisfaction matters. Let us know, and we’ll work to make it right.
How do I book a service?
Contact us by phone at [[phonenumber]] or message via [[email]] or our website [[website]] to get started.
Do you need photos or details beforehand?
Photos help us provide accurate estimates, but they’re not always required.
Do you require a deposit?
Some jobs may require a deposit. This will be discussed upfront.
Can I text instead of calling?
Yes — we’re flexible and responsive.
FACT – Terms & Conditions of Service
Fast Action Construction & Transportation (FACT)
By requesting, scheduling, or using services from Fast Action Construction & Transportation (“FACT,” “we,” “us,” or “our”), you (“the Customer”) agree to the following Terms & Conditions.
1. Services Provided
FACT provides services including, but not limited to:
- Hauling and freight transport
- Moving and delivery services
- Debris and material removal
- Light repair, maintenance, and fix-it services
- Construction and property support
Services may vary by project and are limited to what is agreed upon in writing or verbally prior to service.
2. Estimates & Pricing
- Estimates are based on information provided by the Customer and may change if job conditions differ.
- Pricing may be hourly, flat-rate, or per-load, depending on the service.
- Additional labor, materials, time, distance, disposal fees, or unforeseen conditions may result in added charges.
- FACT does not guarantee final pricing unless stated in writing.
3. Payment Terms
- Payment is due upon completion of service, unless otherwise agreed in writing.
- FACT reserves the right to request partial or full payment upfront.
- Accepted payment methods will be disclosed prior to service.
- Late or unpaid balances may result in service refusal and additional fees.
4. Cancellations & Rescheduling
- Customers must provide at least 24 hours’ notice to cancel or reschedule.
- Same-day cancellations or no-shows may result in a cancellation fee.
- FACT reserves the right to reschedule due to weather, safety concerns, equipment issues, or emergencies.
5. Customer Responsibilities
The Customer agrees to:
- Provide accurate job details and safe access to the work area
- Ensure items are legal, safe, and allowed for transport or disposal
- Secure pets, children, and valuables away from work zones
- Disclose hazardous materials or unsafe conditions in advance
FACT reserves the right to refuse service if conditions are unsafe or illegal.
6. Property & Item Handling
- FACT takes reasonable care when handling property and items.
- FACT is not responsible for pre-existing damage, fragile items not disclosed, or items improperly packed by the Customer.
- Customer must inspect work and items upon completion and report concerns immediately.
7. Damage & Liability
- FACT is not liable for damage caused by:
- Structural weaknesses
- Hidden defects
- Overloaded items
- Customer-provided equipment
- Normal wear and tear
- Liability is limited to the cost of the service provided, unless otherwise required by law.
8. Repairs & Fix-It Services
- Repair services are limited in scope and do not replace licensed specialty trades unless explicitly stated.
- FACT does not guarantee outcomes affected by existing damage, age, or structural issues.
- No warranties are implied unless provided in writing.
9. Delays & Force Majeure
FACT is not responsible for delays caused by weather, traffic, supply shortages, acts of God, or circumstances beyond our control.
10. Refusal of Service
FACT reserves the right to refuse or stop service for:
- Unsafe or hostile environments
- Illegal materials or requests
- Non-payment or non-compliance with terms
- Misrepresentation of job details
11. Indemnification
The Customer agrees to hold FACT harmless from claims, damages, or losses resulting from:
- Customer negligence
- Undisclosed hazards
- Violation of these Terms & Conditions
12. Governing Law
These Terms & Conditions are governed by the laws of the State of Iowa.
13. Acceptance of Terms
By scheduling or receiving services from FACT, the Customer acknowledges and agrees to these Terms & Conditions in full.
What makes FACT different or better than other companies?
We show up, communicate clearly, price honestly, and handle the jobs others won’t. As a locally owned, woman-owned business in Omaha, we’re committed to providing dependable hauling, moving, freight transport, and repair services with fast response times, flexible scheduling, and careful handling. We offer straightforward service, no surprises, and results done right the first time.
What's the best way to get a price estimate?
We offer upfront estimates whenever possible so there are no surprises. The best way to get an accurate estimate is to contact us by phone at [515-867-1009] or message via [Jordyn@fastationconstruction.org] with details about your job. Photos can also help us provide more accurate pricing.
Ready to get started?
Now that you have your questions answered, let FACT take care of your hauling, moving, or repair needs. Contact us today for reliable service and honest communication.